QR Genie Refund Policy

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    Refund Policy

    Please read this policy carefully before purchasing any paid plans

    Last Updated: 15 February 2024

    Quick Navigation

    1. Subscription Services
    2. Trial Access
    3. Refund Eligibility
    4. No Refunds For
    5. Service Downtime
    6. How to Request a Refund
    7. Consumer Protection

    1. Subscription Services

    QR Genie operates on a subscription model.

    By subscribing to a paid plan, you agree to recurring billing based on your selected plan (monthly or yearly).

    Billing Cycle: Your subscription automatically renews at the end of each billing period unless cancelled.

    2. Trial Access

    Trial Terms

    • No charges apply during the trial period
    • If you upgrade to a paid plan, billing begins immediately after confirmation
    Remember: Trial periods are limited-time offers. Once the trial ends, you will be automatically converted to a paid plan if you haven't cancelled.

    3. Refund Eligibility

    Monthly Plans

    Monthly Subscriptions

    Monthly subscriptions are generally non-refundable once activated.

    Non-Refundable

    Annual Plans

    Annual Subscriptions

    Annual plans may be eligible for a refund within 7 days of initial purchase, provided:

    • No abuse of service has occurred
    • Scan usage is within reasonable limits
    • No violation of the Acceptable Use Policy
    7-Day Refund Window
    Note: After 7 days, annual plans are non-refundable.

    4. No Refunds For

    Refunds will not be issued for:

    • Failure to use the service
    • Accidental purchases
    • Plan downgrades
    • Accounts suspended due to policy violations
    • Promotional or discounted purchases (unless required by law)
    Important: Always review your subscription details before completing a purchase.

    5. Service Downtime

    Uptime Policy

    QR Genie strives for high availability. Temporary downtime due to maintenance or technical issues does not automatically qualify for refunds.

    No Automatic Refunds

    6. How to Request a Refund

    Refund Request Process

    1
    Contact support within the eligible period
    2
    Provide account details and proof of payment
    3
    Allow up to 7–14 business days for review
    4
    Approved refunds will be processed to the original payment method

    7. Consumer Protection

    South African Consumer Protection Act (CPA)

    Nothing in this policy overrides your rights under the South African Consumer Protection Act (CPA).

    Your statutory rights remain protected.

    Legal Compliance: This refund policy is designed to comply with South African consumer protection laws while maintaining fair business practices.

    Questions About Refunds?

    If you have any questions about our refund policy, please contact us:

    Response time: Within 24-48 hours

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